Returns & Exchanges
Our customer services operate from Monday to Thursday. Please allow for 1-2 working days for your reply; we endeavour to get back to you as soon as possible.
What Is The Return & Exchange Policy?
We accept exchanges and returns (excluding the cost of original shipping) on all our pieces!
We only ask that the following requirements are met:
All returns must be authorized within 10 days of delivery. Upon receiving your goods, we advise you try them on straight away.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Discounted items are not eligible for return.
Customized swimsuits are not eligible for return or exchange.
Exchanged items are not eligible for return.
We are unable to be held responsible for a product returned due to unpaid duties/taxes; in this case, we will issue a credit note for the product value minus the reimportation costs; the shipping fee is not refundable.
Items can be exchanged a maximum of 2 times.
Are Returns Free?
The shipping cost incurred for returning item/s to DEL MAAR for an exchange or refund are NOT covered or reimbursed by us.
Your money will be refunded to your original payment method, minus $10 USD operational cost, per bikini set. Shipping fee is not refundable.
For product exchange, $25 USD will be charged for covering the shipping cost of the new bikini set.
How Do I Organise A Return?
Just email contact@delmaarswimwear.com so we can authorize your return if applicable.
Please note that we cannot be held liable for the loss of your bikini upon return. We recommend using a registered postal service to return your goods, and keeping a record of the tracking details.
Where do I Send My Exchange / Return To?
We will provide you with the full address by email when we authorize your return after following the steps required.
How Long Does It Take For My Exchange / Refund To Be Processed?
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return.
If you're exchanging, we will send your new piece/s out, and email you.
If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete.
What if the Item I bought is no longer available?
Due to the select nature of our product, it may occur that some exchange requests may not be processed if your requested item is out of stock. A refund will be processed instead in these instances.
What If My Order Arrives Damaged, or There Is A Fault?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at contact@delmaarswimwear.com so we can personally assist you and sort out your problem as quickly as possible.